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Right choice for New Car Service

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It is a little known fact that you are free to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Considering getting the most out of the end of year car sales or want to have your new car serviced for the holidays? Here is some sound advice from Dufty Automotive Services in Leumeah.

The buying of a new car is one of the most important investments you are likely to make, so the smart approach is to do your best to look after it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

It is a little known fact that you are free to choose which workshop should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You cannot be forced to get the car serviced by the dealership it was purchased from for service or repairs. Provided the work is undertaken to the manfufacturers specifications by a properly trained person and uses respectable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Dufty Automotive Services mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Dufty Automotive Services mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Dufty Automotive Services will also only ever use fluids and lubricants that meet the specifications of the vehicle manufacturer.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the diversity between manufacturer, statutory and extended warranties to ensure you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be substituted by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be wary of new car dealers who try to push the addition of “express” or “extended” warranties, often for free, when selling you your new car. Many of these ‘supplemental’ warranties may include quite precise restrictions or provisions, often in a language that is difficult to follow. Many times these special offers provide very little additional benefits in excess of the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership that sold the car.

Such special offers are very unlikely to point out the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you may need to travel to get your car serviced or expanded waiting times due to fewer available 0 or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Specialist Car Services